An independent living resident sent us this inspiring letter about the care in our 5-star rated Health Center, and we are proud to share with you:
Over 12 years ago, my wife, Janet, and I sold our home in Livingston, and moved to Crane’s Mill. At the time, we were getting ready to retire, and wanted to live in an active, vibrant senior community in the West Essex area. It was a wonderful experience for at least 10 years, as our independent apartment was spacious and comfortable, and we had all the amenities. Two years ago, Janet was called to heaven, and though I miss her terribly, I am surrounded by so many compassionate friends here at Crane’s Mill. Last month, I suffered a complicated health issue, and I didn’t realize what an important role the Crane’s Mill Health Center would play in my life. When I was discharged, I was too ill to return to my apartment, so I spent several weeks recuperating in the skilled nursing / subacute rehab area of the Crane’s Mill Health. There, I received many kindnesses, and great care from a 5-star nursing staff; I received physical therapy seven days a week, from a staff who always encouraged me, and I was visited daily by dozens of friends that my wife and I had made since coming to Crane’s Mill. I am back in my own apartment now, and I am so grateful that Janet and I had the foresight to move here ten years ago.
West Caldwell, New Jersey
We recently received this letter from a daughter of a former resident, and are happy and proud to share with you here:
My mother lived at Crane’s Mill for almost 10 years, and had a wonderful experience there! She did the usual progression through the different levels of care– she started out in Independent Living for several years, where she made many friends and had an active social life. She moved to Assisted Living when she had an accident and her health started failing, and then did several stints in Skilled Nursing, following various hospitalizations. Once when she was in Skilled Nursing, she was so ill that Hospice was brought in, and even that was a good experience. The staff went above and beyond to try to revive her–incredibly, she pulled through and lived another 3 years! The quality of Crane’s Mill’s facility and staff, in all phases of care, was excellent. The nurses were always warm, caring, and upbeat, even when my mother put up a fuss over taking so many pills, or doing other things she didn’t want to do. The recreational services director did an amazing job of keeping the residents occupied, playing games, showing movies, singing, doing crafts, etc. The PT staff was also wonderful—so warm and encouraging, even in the face of failing physical abilities. Even the dining staff was friendly and caring! When my mother finally passed away last October at the age of 98, I was truly touched by the outpouring of sympathy by the staff. The Director of Community Relations even came to the wake, which meant so much to me. The staff truly tries their best to make life pleasant for the residents; they took exceptional care of my mother in her final years, for which I am truly grateful. Thank you, Crane’s Mill!
Carol D., New Jersey
We love sharing letters from our residents and their families. For more letters from family members, visit our reviews and testimonials page.
Dear Crane’s Mill Health Center:
This has been quite an experience for our family since my husband was hospitalized back in October. He was brought to your rehab at the end of October, and was able to go home in January. We want to thank everyone who helped. The rehab staff was excellent. We especially want to thank the certified nursing assistants – Beesheba and Pierre – who were professional, kind, caring and so understanding. We also appreciated Rosalie, the head nurse. She was wonderful. We appreciated everything that they did.
Gloria S. and Family
West Caldwell, New Jersey
“My beautiful mother and friend passed away in the early morning hours of Sunday, December 4, 2016. She was not at her home, nor mine. She was at her other home, Crane’s Mill.
Over the past year and a half, whenever Mom was hospitalized and needed physical and /or occupational therapy, she knew that Crane’s Mill was the place that would help her get back onto her feet, and become her independent self again. When Mom was living her last days on this earth, we had hospice care for her in the exact same room and bed that was previously hers. There was no discomfort or agitation because Crane’s Mill always kept her comfortable and safe.
There is not enough I can say about the medical care that Mom received at Crane’s Mill. Whenever I needed answers or help, they were always there to assist. Davisha Patel, the physician’s assistant, ALWAYS went above and beyond to help all of her patients and their families. She made them all feel special and safe. Davisha would visit my mom daily to explain as simply as possible whatever questions she might have had, as well as to encourage her in every way. She was a daily dose of that “special medicine” that mom needed, and I must admit that I needed too! She truly cared and it shone in everything that she did.
I will be eternally grateful to everyone at Crane’s Mill for making those difficult times less difficult and easier to bear for me and my entire family.”
Barbara B., West Caldwell
Read more letters and watch video testimonials from Crane’s Mill residents and family members on our website’s Testimonials & Reviews page.
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We often receive letters, notes, and e-mails about our facility, our personnel, and the care provided to our residents. They are always heartwarming and unique, as every resident and their family has a special story to tell.
From tales of life at our community to family members’ experiences with our staff, each letter is a one-of-a-kind testament to the excellent level of care we strive to provide, the elegant environment to which we meticulously tend, and the caring hearts that we bring to work each and every day.
Click here to read reviews of Crane’s Mill.
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