Letter from Family Member Touts Crane’s Mill Service, Attentiveness

Do you have a spare minute to read a letter from a family member? We’ve read it multiple times since receiving, and are excited to share with you:

Dear Crane’s Mill Staff,

I’ve been delayed in dropping you an email to thank you for the responsiveness of the Crane’s Mill staff when my dad’s heating system broke down last Saturday night, right in the midst of this ongoing abnormally frigid early January weather that we’ve been having.

When I called Crane’s Mill Security late last Saturday night, Pete answered my call and said he’d be over soon with electric heaters, so as to keep dad’s apartment safely warm until the system could be repaired on Sunday morning. Upon his prompt arrival, we met “Officer” Pete for the first time…and what a great guy! We quickly learned that he was a retired local police officer and that the overnight Security folks who work at Crane’s Mill are retired or current “first responders.”

While we offered my dad the option to stay at our nearby home that frigid Saturday night, he was very happy to remain safely at home in his own independent living apartment at Crane’s Mill, that was immediately made comfortable by your staff when his heating system failed. We are also very appreciative  of the prompt repair service your staff provided when his heating unit was diagnosed as defective and replaced first thing on Sunday morning!

Learning that Crane’s Mill employs first responders on overnight Security duty gave us great comfort, and then…it suddenly and unexpectedly came into direct play this morning when dad summoned for immediate help whilst in the midst of a medical event that required emergency surgery. When dad activated the Crane’s Mill emergency call system in his apartment, once again, it was our new friend “Officer” Pete who immediately responded and summoned the ambulance that brought him to the local hospital.

Dad and our family are now even more appreciative of the fact he lives independently at Crane’s Mill. Had he still been living alone so many miles away from our family, as he was until recently, we know that his medical event might not have had such a positive outcome as it did thanks to such prompt emergency action by the Crane’s Mill staff.

In closing, our family has so many great things to say about everything and everybody about Crane’s Mill (down to the local college and high school “kids” who serve in the restaurant and cafe) from our experience, so far.

Ongoing thanks, again,
MT

Independent Retirement Living with Added Peace of Mind

Actual button is far more discreet :)

What’s the first thing we do when we get up in the morning? Typically, we head to the bathroom to get ourselves ready for the day. At Crane’s Mill, in each master bathroom there is a small button that’s part of our “I’m ok” system.

The “I’m ok” system adds a sense of security and peace of mind for residents and their family members. Here’s how it works:

Each morning, we ask that our residents simply push that button to let our concierge know that you’re up and at ’em. Should a resident not press the button by a certain time, our concierge will make a phone call to make sure the person is ok. If there’s no answer, our team will go to the person’s apartment or cottage and knock on the door.

The “I’m ok” system truly is a great way to make sure everyone at Crane’s Mill is enjoying the retirement they deserve—one that’s full of fun and friends and free of fretting.

Plus, if a person should not feel well at any time, our 24-hour emergency pendant system provides around-the-clock emergency response for all of our residents.

Independent retirement living that’s luxurious and secure—that’s what residents at Crane’s Mill enjoy. If you’re interested in learning more, visit our contact page to schedule a tour.

In Case You Missed It…

At Crane’s Mill, our residents are keeping cool during this HOT New Jersey summer. Here are some links to provide some insight to some of the services and amenities they enjoy:

Join an exclusive club for seniors.
Caregivers: take a well-deserved break.
Emergencies can happen, and emergency care is always close by.
We keep resident apartments neat and tidy.

Emergency Pendants Provide a Sense of Security for Independent Residents

We talk a lot about the wide array services and amenities at Crane’s Mill. We even go as far as calling Crane’s Mill “Northern New Jersey’s premier retirement community.” Certainly there are lots of options for active, independent seniors, so we find it important to explain that it’s more than just beautiful apartments and wonderful amenities that draw people to become Crane’s Mill residents.

Upon move-in, each independent resident is given an emergency pendant that can be pressed at any time to alert our Wellness Director that something isn’t right. Perhaps you’ve taken an unexpected fall or you’re just not feeling well.

Since Crane’s Mill is home to a 24-Hour Health Center, someone from the staff is only steps away from your front door, and will pay you a visit to make sure you’re ok.

This is just one advantage of living in a Continuing Care Retirement Community such as Crane’s Mill—you have the privacy, independence and luxury you’ve earned with easy access to expert care should you ever need. Now that’s more than just a competitive advantage or marketing language. It’s security, peace of mind and a smart step towards adding a level of certainty to an uncertain future.