Resident Thanks Crane’s Mill Health Center Staff

A Crane’s Mill independent living resident recently sent us this letter about her care in our community’s skilled nursing area, and we are proud to share with you:

Thank You NoteI would like to thank everyone at the Crane’s Mill Health Center for the wonderful care I received as a sub-acute patient.  I am an independent resident, and this is my second time at the Health Center.  If I were to give a grade to my stay, I would say “AAA,” triple A!   I was well taken care of by the nurses, the nursing assistants, and rehab.  I also want to compliment the Housekeeping Department as my room was so clean and well kept.  While I am happy to return to my independent living apartment, I am very pleased to report that we have a wonderful sub-acute area here at Crane’s Mill.  Thank you everyone.

Daughter Thanks Crane’s Mill for Mother’s Care

We recently received this letter from a daughter of a former resident, and are happy and proud to share with you here:

My mother lived at Crane’s Mill for almost 10 years, and had a wonderful experience there! She did the usual progression through the different levels of care– she started out in Independent Living for several years, where she made many friends and had an active social life. She moved to Assisted Living when she had an accident and her health started failing, and then did several stints in Skilled Nursing, following various hospitalizations. Once when she was in Skilled Nursing, she was so ill that Hospice was brought in, and even that was a good experience. The staff went above and beyond to try to revive her–incredibly, she pulled through and lived another 3 years! The quality of Crane’s Mill’s facility and staff, in all phases of care, was excellent. The nurses were always warm, caring, and upbeat, even when my mother put up a fuss over taking so many pills, or doing other things she didn’t want to do. The recreational services director did an amazing job of keeping the residents occupied, playing games, showing movies, singing, doing crafts, etc. The PT staff was also wonderful—so warm and encouraging, even in the face of failing physical abilities. Even the dining staff was friendly and caring! When my mother finally passed away last October at the age of 98, I was truly touched by the outpouring of sympathy by the staff. The Director of Community Relations even came to the wake, which meant so much to me. The staff truly tries their best to make life pleasant for the residents; they took exceptional care of my mother in her final years, for which I am truly grateful. Thank you, Crane’s Mill!

Carol D., New Jersey

Family Thankful for Care Received in Health Center

We love sharing letters from our residents and their families. For more letters from family members, visit our reviews and testimonials page.

Dear Crane’s Mill Health Center:

This has been quite an experience for our family since my husband was hospitalized back in October.   He was brought to your rehab at the end of October, and was able to go home in January.  We want to thank everyone who helped.  The rehab staff was excellent.  We especially want to thank the certified nursing assistants – Beesheba and Pierre – who were professional, kind, caring and so understanding.  We also appreciated Rosalie, the head nurse.  She was wonderful.  We appreciated everything that they did.

Gloria S. and Family

West Caldwell, New Jersey

 

Family Grateful for Mom’s Successful Recovery at Crane’s Mill

“On behalf of our entire family, we would like to say “thank you” to the Crane’s Mill Health Center for all your great care and wonderful support that you provide to our mom over the past two months. When we first admitted our mom to Crane’s Mill, we felt so hopeless, but as the days and weeks passed, we realized that she was in the best hands and it gave us all hope and put us at ease. It is because of each and every one of you that mom’s recovery was so successful. Your facility always makes us feel so welcomed and treated us like family. We are so grateful to each of you and we will definitely miss all of our friends at the Crane’s Mill. Thank you again.”

The W. Family
Cedar Grove and Little Falls, NJ

West Caldwell Resident Grateful for Care Received at Crane’s Mill

“My beautiful mother and friend passed away in the early morning hours of Sunday, December 4, 2016. She was not at her home, nor mine. She was at her other home, Crane’s Mill.

Over the past year and a half, whenever Mom was hospitalized and needed physical and /or occupational therapy, she knew that Crane’s Mill was the place that would help her get back onto her feet, and become her independent self again. When Mom was living her last days on this earth, we had hospice care for her in the exact same room and bed that was previously hers. There was no discomfort or agitation because Crane’s Mill always kept her comfortable and safe.

There is not enough I can say about the medical care that Mom received at Crane’s Mill. Whenever I needed answers or help, they were always there to assist. Davisha Patel, the physician’s assistant, ALWAYS went above and beyond to help all of her patients and their families. She made them all feel special and safe. Davisha would visit my mom daily to explain as simply as possible whatever questions she might have had, as well as to encourage her in every way. She was a daily dose of that “special medicine” that mom needed, and I must admit that I needed too! She truly cared and it shone in everything that she did.

I will be eternally grateful to everyone at Crane’s Mill for making those difficult times less difficult and easier to bear for me and my entire family.”

Barbara B., West Caldwell


Read more letters and watch video testimonials from Crane’s Mill residents and family members on our website’s Testimonials & Reviews page.