Daughter Thanks Crane’s Mill for Mother’s Care

We recently received this letter from a daughter of a former resident, and are happy and proud to share with you here:

My mother lived at Crane’s Mill for almost 10 years, and had a wonderful experience there! She did the usual progression through the different levels of care– she started out in Independent Living for several years, where she made many friends and had an active social life. She moved to Assisted Living when she had an accident and her health started failing, and then did several stints in Skilled Nursing, following various hospitalizations. Once when she was in Skilled Nursing, she was so ill that Hospice was brought in, and even that was a good experience. The staff went above and beyond to try to revive her–incredibly, she pulled through and lived another 3 years! The quality of Crane’s Mill’s facility and staff, in all phases of care, was excellent. The nurses were always warm, caring, and upbeat, even when my mother put up a fuss over taking so many pills, or doing other things she didn’t want to do. The recreational services director did an amazing job of keeping the residents occupied, playing games, showing movies, singing, doing crafts, etc. The PT staff was also wonderful—so warm and encouraging, even in the face of failing physical abilities. Even the dining staff was friendly and caring! When my mother finally passed away last October at the age of 98, I was truly touched by the outpouring of sympathy by the staff. The Director of Community Relations even came to the wake, which meant so much to me. The staff truly tries their best to make life pleasant for the residents; they took exceptional care of my mother in her final years, for which I am truly grateful. Thank you, Crane’s Mill!

Carol D., New Jersey

Family Thankful for Care Received in Health Center

We love sharing letters from our residents and their families. For more letters from family members, visit our reviews and testimonials page.

Dear Crane’s Mill Health Center:

This has been quite an experience for our family since my husband was hospitalized back in October.   He was brought to your rehab at the end of October, and was able to go home in January.  We want to thank everyone who helped.  The rehab staff was excellent.  We especially want to thank the certified nursing assistants – Beesheba and Pierre – who were professional, kind, caring and so understanding.  We also appreciated Rosalie, the head nurse.  She was wonderful.  We appreciated everything that they did.

Gloria S. and Family

West Caldwell, New Jersey

 

Crane’s Mill Health Center Staff Receives Praise

We are proud to share this letter we received this morning. For more letters from family members, visit our reviews and testimonials page.
To the Staff at the Crane’s Mill Health Center:
Thank you very much for taking care of my mother these past three years. What you did for my mother goes beyond words I have in my vocabulary. My sincerest and most heartfelt thanks to the entire Crane’s Mill assisted living and skilled nursing staff. Wishing everyone at Crane’s Mill happiness and good health for many years ahead.
Warmest regards,
Ron S., Denville

In Case You Missed It: Crane’s Mill Blog Posts

Our Blog Follows the Fun, Active Lives of Seniors Living at Crane’s Mill in West Caldwell, New Jersey

Have you been keeping up with Crane’s Mill? Here are links to some fun recent articles we’ve printed just in case you missed them:

All aboard! We took a look inside our residents’ holiday train room.
Our residents filled the greenhouse with their perennial favorites.
We were proud to share this letter from a resident’s family member.
We enjoyed this list of inspirational quotes about aging.

Of course, stay tuned for more … our blog is updated every week with news, info, fun, and photos from Crane’s Mill.

Letter from Family Member Touts Crane’s Mill Service, Attentiveness

Do you have a spare minute to read a letter from a family member? We’ve read it multiple times since receiving, and are excited to share with you:

Dear Crane’s Mill Staff,

I’ve been delayed in dropping you an email to thank you for the responsiveness of the Crane’s Mill staff when my dad’s heating system broke down last Saturday night, right in the midst of this ongoing abnormally frigid early January weather that we’ve been having.

When I called Crane’s Mill Security late last Saturday night, Pete answered my call and said he’d be over soon with electric heaters, so as to keep dad’s apartment safely warm until the system could be repaired on Sunday morning. Upon his prompt arrival, we met “Officer” Pete for the first time…and what a great guy! We quickly learned that he was a retired local police officer and that the overnight Security folks who work at Crane’s Mill are retired or current “first responders.”

While we offered my dad the option to stay at our nearby home that frigid Saturday night, he was very happy to remain safely at home in his own independent living apartment at Crane’s Mill, that was immediately made comfortable by your staff when his heating system failed. We are also very appreciative  of the prompt repair service your staff provided when his heating unit was diagnosed as defective and replaced first thing on Sunday morning!

Learning that Crane’s Mill employs first responders on overnight Security duty gave us great comfort, and then…it suddenly and unexpectedly came into direct play this morning when dad summoned for immediate help whilst in the midst of a medical event that required emergency surgery. When dad activated the Crane’s Mill emergency call system in his apartment, once again, it was our new friend “Officer” Pete who immediately responded and summoned the ambulance that brought him to the local hospital.

Dad and our family are now even more appreciative of the fact he lives independently at Crane’s Mill. Had he still been living alone so many miles away from our family, as he was until recently, we know that his medical event might not have had such a positive outcome as it did thanks to such prompt emergency action by the Crane’s Mill staff.

In closing, our family has so many great things to say about everything and everybody about Crane’s Mill (down to the local college and high school “kids” who serve in the restaurant and cafe) from our experience, so far.

Ongoing thanks, again,
MT